Frequently Asked Questions
Everything you need to know about your next getaway.
How do I clean my BÉIS bag?
Most of our bags can be spot-cleaned with a damp cloth and mild soap. For our hardside rollers, we recommend using a magic eraser to remove scuffs and maintain that signature shine.
What is your return policy?
We offer a 45-day return window for all unused items in their original packaging. Please note that a $10 return shipping fee will be deducted from your refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide! Shipping costs and delivery timelines are calculated at checkout based on your specific location and local duties.
Is there a warranty on the luggage?
We stand by our quality. Our hardside luggage comes with a Limited Lifetime Warranty that covers manufacturing defects in wheels, handles, and zippers.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your BÉIS account to view the real-time status of your shipment.
Are your carry-ons airline approved?
Our Carry-On Rollers are designed to fit in the overhead bins of most major domestic and international airlines, but we always recommend checking your specific carrier's size restrictions before flying.